About Us

AccuLock’s journey began in 1991 as a D&R Locksmith subsidiary, owned by Rick Segerstrom. What started as a local service for the DFW Metroplex transformed during a chance meeting at a trade show with Fred Crum of Saflok. This fortuitous encounter led to Rick’s first hotel guest room lock installation at the Omni Mandalay Hotel in Irving, Texas.
Incorporated in 1996, AccuLock, Inc. grew alongside the electronic lock boom of the 1990s. At our peak, we deployed 17 road crews across the country, eventually installing over 500,000 guest room locks worldwide. Today, we have evolved from a service provider into a manufacturer with our own proprietary lock, while remaining factory-trained and certified by every major hotel lock manufacturer.

Our Priority:

Currently, AccuLock, Inc. boasts a portfolio of over 15,000 client hotels and management companies. Our reputation for quality workmanship and the “Personal Touch” has earned us a significant place in the Hospitality Industry. We don’t just sell hardware; we provide a complete support ecosystem based on these core values:

  • Human Connection: A real live person always answers your calls—no automated machines.
  • Rapid Response: FAST 1 or 2-day turnaround on all hardware repairs.
  • Expert Guidance: FREE technical support provided by specialists with over 100 years of cumulative experience.
  • Inventory Readiness: A fully stocked warehouse with every part you might need for immediate maintenance.
  • Comprehensive Service: Expert crews trained in high-quality installation and the repair of older legacy systems.
  • Resourceful Solutions: We recognize the intrinsic value of older locks, offering professional repair and refurbishment services to fit any property budget.

Customer Support:

At AccuLock, the installation of a lock is just the beginning of a lifelong partnership. We understand that security never sleeps, which is why we offer FREE technical support and a specialized repair department with a 1-2 day turnaround. Whether you are managing a boutique hotel or a high-security industrial complex, our team—with over 100 years of cumulative experience—is ready to ensure your peace of mind.Incorporated in 1996, AccuLock, Inc. grew alongside the electronic lock boom of the 1990s. At our peak, we deployed 17 road crews across the country, eventually installing over 500,000 guest room locks worldwide. Today, we have evolved from a service provider into a manufacturer with our own proprietary lock, while remaining factory-trained and certified by every major hotel lock manufacturer.

Call AccuLock, Inc. today to experience this next level of Customer Support for yourself. You too, will become a satisfied AccuLock Customer.